Ybags is committed to safeguarding your privacy. This Privacy Policy applies to information we collect on our website located at ybags.in our SMS text messaging program and third-party text message service (the "SMS Service") and our mobile shopping app (the "Mobile App"). In this Privacy Policy, we refer to the Website, the SMS Service and the Mobile App together as the "Services".

We use this Privacy Policy to clearly disclose to you our privacy practices in a manner that is easy to understand. If there is something you do not understand about our privacy practices, please feel free to contact us at the contact information at the bottom of this Privacy Policy.

We may change this policy from time to time so please check back often. If we significantly change our collection, use, or disclosure practices, we will try to send you a notice via email if you have provided us with an email address. Please keep in mind that some of the services mentioned specifically in this policy may not be available on the site at this time.

WHAT INFORMATION DO WE COLLECT FROM YOU?

We collect information in several ways. Some of the information we collect is personal to you. Other information is anonymous. We collect the following categories of information:

• During registration on the Website or the Mobile App, we ask for your name and email address and contact number.
• When you edit your profile on the Website or the Mobile App or sign up we collect your contact number.
• When you report a problem with our site or services, we will collect contact information along with a description of your problem.
• When you contact us via the company email address or the "Contact" link, we will collect your name and email address and any information you provide in the email or message field.

HOW DO WE COLLECT INFORMATION FROM YOU?

DIRECT COLLECTION

We collect much of the information listed above directly from you when you submit it on our Website or in the Mobile App. This includes information such as registration information, contact information.

INDIRECT COLLECTION – SOCIAL NETWORKING

The Website permits you to use a third party social networking platform such as Facebook, Instagram and Whatsapp. This includes use of social media plugins such as Social Sharing.

HOW DO WE USE YOUR INFORMATION?

Our main goal in collecting information is to improve the Services and provide you with the best possible experience on when using the Services. For example, by using the information we collect, we can provide you with an easy to use and readily available forum to make your grocery shopping experience more pleasurable and cost effective.

We will also use your personal information to:

• Notify you of other grocery deals, products or services available from Company and our affiliates.
• Make our Services better.
• Detect, investigate and prevent activities that may violate our policies or be illegal.

WHO IS COLLECTING INFORMATION?

Except as provided in this Privacy Policy, only Company and our affiliates and service providers will have access to your personal account information. When you are on our site and are asked for personal information, you are sharing that information with Company and our affiliates and service providers. If personal data is to be collected and/or maintained by any company other than Company or its affiliates or service providers, we will try to notify you on the Website or in an updated version of this Privacy Policy. If you do not want your data to be shared, you can choose not to allow the transfer by not using that particular service. Other websites to which we link may collect personally identifiable information about you when you visit those sites. The information practices of other websites linked to our websites are not covered by this Privacy Policy.

WITH WHOM DOES COMPANY SHARE MY INFORMATION?

We will not disclose any of your personally identifiable information except when we have your permission or under special circumstances, such as when we believe in good faith that the law requires it or under the circumstances described below. These are some of the ways that your information may be disclosed.

SERVICE PROVIDERS

We occasionally hire other companies to provide limited services on our behalf, including packaging, delivering, or mailing, website development and operation, answering customer questions about products or services, sending postal mail or email, analyzing website use, processing payments, providing investor information and processing data. We will only provide those companies the information they need to deliver the service, and they are contractually prohibited from using that information for any other reason.

ONLINE SHOPPING

We may offer an online shopping service that enables you to order groceries online and have them delivered to your door.

DATA IN THE AGGREGATE

We may disclose “blinded” aggregated data and user statistics to prospective partners and other third parties. Blinded data is data that does not identify an individual person. This includes geographic information or store location for delivery purposes.

CANCELLATIONS AND REFUNDS

1. CANCELLATION

i. User Cancellation

• User can cancel their order any time before the order get packed, User will get full refund and no cancellation charges to be deducted.
• If the order is packed, user will not be allowed to cancel the order and no refund will be provided.

ii. Seller Cancellation

• If the order cancelled by the seller end, full refund will be provided.

2. REFUNDS

All refund amounts shall be credited to your account as may be stipulated as per the payment mechanism of your choice, the estimated timelines will be 5-7 business days.

RETURN POLICY

Return policy will differ on product basis.

Types of acceptable returns:

1. Product damage on delivery:

For refunds, the amount will be credited back within 7 days of pickup confirmation.

2. Wrong product delivered:

For replacements, the new delivery will be made.

WHO DO USERS CONTACT WITH QUESTIONS OR CONCERNS ABOUT OUR PRIVACY POLICY?

If you need further assistance, please send an e-mail with your questions or comments to info@ybags.in or write us at.

Shipping Policy

Ybags will deliver all orders to customer address with a small delivery charge. We will delivery our orders in nagercoil within 2 to 5 days and outside other distinct it may takes 5 to 7 days based on the avialiability of the product.